Shipping policy

FISHCLOSET SHIPPING POLICY

Order processing
FishCloset specializes in curated pre-owned and one-of-a-kind clothing. Some items are sourced after an order is placed. Please allow approximately 3-7 business days for availability confirmation, quality checks and order preparation before dispatch. If an item cannot be secured in the described condition, we will contact you and issue a refund.

Shipping origin
Orders are prepared through our Shenzhen, China sourcing and fulfillment workflow. The administrative address of the operating company is in Phuket, Thailand. The final carrier and routing may vary by destination.

Shipping services and rates
China: Express Shipping, USD $3, estimated 1-2 business days after dispatch.
International Standard Tracked Shipping: USD $15, estimated 10-18 business days after dispatch.
International DHL Express: USD $35, estimated 5-8 business days after dispatch.

The services available for a particular address are shown at checkout. Delivery estimates begin after dispatch and are not guaranteed.

Tracking
When tracking is available, the tracking number will be sent after the order is dispatched. Tracking can take up to 72 hours to update after the label is created.

Customs, duties and taxes
International customers are responsible for import duties, taxes, customs charges and brokerage fees assessed by the destination country unless checkout expressly states that they are included. Customs processing may delay delivery.

Address accuracy
Customers are responsible for entering a complete and correct delivery address. Contact us immediately if a correction is needed. We cannot guarantee address changes after processing or sourcing has begun. Additional charges caused by an incorrect or incomplete address may be the customer's responsibility.

Delays and lost parcels
Carrier delays, customs inspections, severe weather, public holidays and events outside our reasonable control may affect delivery. If tracking has not updated for an unusual period or the parcel appears lost, contact us so we can open an investigation with the carrier. A carrier investigation may be required before a replacement or refund is issued.

Returned or refused parcels
If a shipment is returned because it was refused, unclaimed, or addressed incorrectly, we will contact you. Re-shipping charges and non-refundable carrier or customs fees may be deducted from any refund, except where the return resulted from our error or applicable law requires otherwise.

Contact
Email: youarevinylcrazy@gmail.com
WhatsApp: +66 62 958 8121
Website: https://fishcloset.com

Last updated: 23 July 2026.